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Real Madrid Football Club, located in Madrid, Spain, is one of the most prestigious football clubs in the world. Since its founding in 1902, Real Madrid has become a legend in the football world, thanks to its illustrious history and world-class players. The Santiago Bernabéu Stadium, not only the home of the club, but also one of the most iconic sports venues globally, attracts countless visitors each year. To help visitors better understand the club's history and culture, Real Madrid introduced an official tour program, allowing fans to explore the stadium’s rich legacy. With an increasing number of visitors coming to the Bernabéu, traditional tour methods faced some challenges. |
Clear Sound Amidst Grandeur and Noise
The Santiago Bernabéu Stadium is vast and complex in structure, and tour groups often run concurrently, with visitors from all around the world, speaking different languages. In such an expansive, noisy, and echoey environment, traditional audio guides often struggle: tour guides' voices get drowned out, and different groups can easily interfere with each other. Ensuring that every visitor clearly and comfortably receives the tour information, while also enabling efficient and flexible multilingual group management, became key challenges for enhancing the overall tour experience and operational efficiency.
Moreover, hygiene was another important factor for the club. Since the tour equipment would be shared by many visitors, ensuring the cleanliness of headsets became a crucial detail. The club also needed a scalable system to accommodate varying group sizes during peak and off-peak tourist seasons.
Retekess T130-T131 Wireless Guide System
To address the unique needs of the Santiago Bernabéu Stadium, Real Madrid chose the Retekess T130-T131 wireless tour guide system. The equipment was purchased in three stages: the first purchase included 20 transmitters, 300 receivers, and 10 carrying cases; the second purchase added 100 earphones with 3.5mm side hooks; and the most recent purchase further expanded the system, demonstrating its success in real-world use.
The core advantage of the Retekess T130-T131 system lies in its 99 available channels, which allow different language groups to tour simultaneously in the same area without interference. The guide uses the transmitter to speak, while visitors use receivers and headsets to listen. With a working range of 50 meters, even in the large, open stadium environment, the signal remains stable.
The system’s PLL technology ensures stable signals and minimizes noise, providing exceptional sound quality. This is particularly important for tours that delve into the club's rich history and exhibit details—visitors can clearly hear about iconic items like Zinedine Zidane’s boots from the 2002 Champions League final.
Notably, the system’s earphones are designed with replaceable foam covers, making them more hygienic and easier to clean. The side-hook design ensures a comfortable fit, even for extended periods of use.
The system also features automatic channel synchronization, streamlining the process of distributing and collecting equipment. With transmitter battery life lasting 12 hours and receiver battery life lasting 18 hours, there’s no need for frequent recharging during the day. The compact design and carrying cases make storage and transportation easy.
Enhancing the Visitor Experience and Attracting More Fans
Since implementing the Retekess tour guide system, the visitor experience and operational efficiency of the Bernabéu Stadium tours have significantly improved. Tourists can now fully immerse themselves in the experience, no longer distracted by unclear audio. For the club, tour operations have become much more efficient, as guides can manage groups with ease, ensuring that every visitor can hear the narration without the need for loud shouting.
Retekess is proud to accompany every fan and visitor stepping into the Bernabéu, offering a stable, clear, and flexible wireless guide solution. Together, we help them experience the heartbeat of Real Madrid’s history and witness the transformation of this legendary stadium. We look forward to continuing to support more world-renowned venues and institutions in creating exceptional audio experiences for visitors around the globe.
