Retekess Customer Survey

Email *

1、What is your current role? *

Administrative / Procurement staff

Full-time tour guide

Freelance tour guide

Other

2、How many tours do you lead per year (or frequency)? *

Seasonal / part-time – guide occasionally

Full-time – guide less than 10 days per month

Full-time – guide more than 10 days per month

Travel agency manager – do not guide tours directly

3、What equipment do you use while guiding? *

No equipment – use only voice

Use a simple megaphone

Professional tour guide system (transmitter + receivers)

Tourists use their own smartphones to connect

4、Which of the following brands would you recommend? *

Okayo

mGuide

Crystal-sound

TourTalk

Retekess

5、Who provides the equipment you use? *

Travel agency purchases / supplies it

I buy and bring my own

Rented from the attraction / museum

Rented from a third-party equipment rental company

6、When considering new tour guide equipment, what are your top three most important factors? *

Price / value for money

Transmission range

Audio clarity

Battery life

Ease of batch operation

Durability / impact & water resistance

Ease of sanitizing / disinfection

Design / appearance

7、How do you usually learn about new tour guide equipment or travel tools? *

Industry trade shows

Professional email newsletters from suppliers or industry media

Google search

Recommended WeChat/WhatsApp/Facebook groups for tour guides

Industry magazine or website ads

Recommendations from tour equipment rental companies

8、What positive impact do you think the Retekess tour guide system has brought to your team or customers? Please give an example: *

User Feedback & Co-creation Experience