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30-Day Money-Back Guarantee
3-Year Warranty
Secure Payments | SSL Encrypted
Lifetime Customer Support
Payment Methods
We promise:
Within 30 days of purchase, you can request a full refund or free exchange for any reason,
no questions asked. Covers:
The product is unused, undamaged, and in its original condition. Process:
1. Contact us with your order details.
2. Ship the product back (we cover return shipping except for personal preference).
3. We’ll process your refund or replacement within 7 business days. Shop with confidence, risk-free.
We promise: Free repair for manufacturing
defects within 3 years of purchase. Coverage includes:
Material or workmanship defects.
Malfunctions under normal use.
Excludes accidental damage, misuse, or unauthorized modifications. Process: Contact us → ship to service center → free diagnosis
& repair → return to you. All parts and labor are covered at no cost.
We promise: Your payment information is protected with
bank-level encryption.
All transactions use 256-bit SSL encryption.
We accept cards, PayPal, and other trusted payment methods—we never store your card details. Your data is safe with us.
We promise: Free technical and usage support for the life of
your
product.
Help includes setup guides, troubleshooting, maintenance tips, and accessory advice.
Reach us anytime via live chat, phone, or email.
Need help? Email support@retekess.com. We’re here to build lasting relationships—not just make a sale.
Thank you for choosing Retekess! We have established a strict system to ensure product quality in a responsible manner. These products are safe and reliable, and you can buy them with confidence. Should you have any issues, feel free to contact us by email at support@retekess.com. Our professional customer support team will patiently help you resolve the problems. We sincerely apologize in advance for any trouble and inconvenience that caused you.
Warranty Time
We offer a 2-year warranty.
Note: The warranty period for accessories is two months. Accessories include but are not limited to antennas, headphones, batteries,etc.
Return & Refund
1. Orders will be shipped within 24 hours (excluding pre-order/out-of-stock items). Customers may cancel orders before shipment for immediate processing. Returns are accepted within 30 days of delivery for non-defective reasons (e.g., change of mind, size issues), provided items are unused, undamaged, and in original resalable condition.
2. For returns due to customer preference, buyers bear return shipping costs (determined by chosen courier). For merchant errors (damaged/incorrect items), return shipping is free. Approved refunds will be processed within 3-7 business days after inspection and credited to the original payment method.
3. Refund Address: 7th Floor, Building 13C, Zhonghaixin Science and Technology Park, No. 12, Ganli 6th Road, Jihua Street, Longgang District, Shenzhen, China
Returns are not supported in the following cases:
1. Due to improper use or other personal reasons, resulting in problems or damage to the products. In this case, you can contact us about the maintenance to minimize your losses.
2. You have received them for more than 30 days.
Reissue product:
1. If the package is missing products or gifts, such as manuals, accessories, etc., please contact our staff for reissue.
2. If the product is damaged during transportation, not due to human reasons, you can also contact us to provide proof and complete the return process. After we verify the return products, we will reissue you a new one.
Note: We do not accept any direct return without communication. All returns must obtain their Return Authorization Code and the corresponding return address provided by us. When you return the product, please email us with the return tracking number so that we can handle the returns and issue the refund for you in time.
Scope of Application:
Please note that the policy is only for the orders that are purchased from Retekess official website www.retekess.com. If your Retekess products are bought from other platforms, you need to contact the seller directly from your order detail page.
Please check carefully to make sure the complete quantity and there is no damage after you open the package.
Thanks for your trust in Retekess and the information you offered, we will reply seriously. Please wait patiently.
If you have question, please contact
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