How Retekess Tour Guide System Helps Spanish Travel Agencies Teresa Viajes Enhances Customer Experience
TranslationTourism | Tour Guides
| For more than 30 years, Teresa Viajes Travel Agency, located in the historic Spanish city of Azua, has been a favorite among tourists for its competent and attentive group tour services. Since last year, regular clients and tour guides have noticed a problem.Even when tour guides talk as loudly as they can, Many tourists still have trouble hearing the guides in busy tourist spots. |
Business Challenge
An experienced tour guide admitted that noisy environments often drown out their voices.This problem has escalated into a significant challenge for them as they try to improve the quality of their services.
After careful consideration, the owner of Teresa Travel Agency realized that traditional tour guiding methods could no longer match their clients' expanding demands. If they didn't fix this problem fast, they might lose clients. Consequently, the Teresa Travel Agency team decided to look into the matter in great detail and come up with new ideas. After conducting comprehensive investigation, they found a lot of critical problems:
· Challenges of Guided Tours in Noisy Environments
At crowded tourist attractions, tour operators frequently have to shout to be heard, but the results are still poor.
· Limited Tour Guide Interaction
To guarantee that every visitor hears the discussion, guides must always remain close to the group, limiting their freedom of movement and connection with tourists.
· Visitors with Special Needs
Those with hearing problems or mobility issues may find it difficult to follow the tour narration.
“We must change.” Faced with these challenges,Teresa Viajes' CEO commented, “I'm not just looking for a set of equipment—I need a sound solution that genuinely enhances communication quality and ensures every visitor is taken care of.”
Why They Chose Retekess Tour Guide System?
Following an internet search, the manager discovered the Retekess wireless tour guide system. After a thorough evaluation of their needs, Retekess experts recommended the T130 transmitter and T131 receiver pair. After careful consideration, Teresa Viajes chose to use this system—and the transformation it brought beyond everyone's expectations.
Solution
The T131 receiver comes with a great stereo speaker, so tour guides don't have to shout anymore. Visitors can easily hear everything, even in really noisy or crowded spots. It's got a super reliable signal that reaches up to 164 feet (50 meters)! Guides can totally chill and move around with their T130 transmitter. With 99 channels available, loads of groups can use it nearby without any interference. The receivers link up super quickly when you turn them on, which saves a ton of setup time and makes tours run smoothly. The T130 transmitter lasts 12 hours, and the T131 receiver goes for 18 hours – perfect for those long day trips. The receiver is only 45g and includes a lanyard and earphones, so visitors can use it hands-free.
A year later, this system has become Teresa Viajes' secret weapon for improving service quality.
Teresa Viajes' CEO stated: “We are highly satisfied with our experience using Retekess T130 and T131 tour guide systems. The system's stability, audio quality, and ease of operation have exceeded our expectations, greatly enhancing our service quality and helping us stand out in the highly competitive tourist market. Our tour guides now deliver services with greater confidence, and tourists have reported a markedly improved listening experience. This is a worthwhile long-term investment.”
If you're looking to equip your team with a clear, reliable, and user-friendly wireless tour guide system, consider the Retekess T130/T131 Wireless Tour Guide System. Make each communication a pleasant experience along the trip.
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