From November 3 to 5, ExCeL London turned into the meeting point of the global travel industry. WTM London 2026 drew thousands of operators, destination marketers, museum buyers, and tour professionals under one roof. Retekess was there — at Booth S18-202 — with our wireless audio and communication products, ready to show how clearer sound and smarter communication can change the way people experience travel.
Three days. Hundreds of conversations. One clear message: the travel industry is looking for practical communication tools, not gadgets.
We did not come with a single product. We came with a lineup built for the full range of travel communication needs.
For guide-to-group communication, the TT126 two-way wireless tour guide system let visitors feel what real-time group communication looks like. Guides speak, everyone hears — no shouting over street noise, no straining to catch every word.
For multilingual environments, the TT136 AI translation device drew the most attention. Supporting 120 languages with single-language broadcasting, dual-language broadcasting, and two-way group translation, it answered a question we kept hearing: How do we talk to visitors who don't speak our language?
For rental and fleet operations, the TGS-50 digital wireless tour guide system proved to be one of the most popular models on the table. Buyers liked its balance of range, battery life, and ease of deployment — exactly what tour operators need when they manage groups day after day.
And we brought something new.
The TGS-60 is our channel-exclusive self-service audio guide rental device, designed specifically for museums, galleries, and large attractions. It represents Retekess's first dedicated step into the self-service rental market. Three features made it stand out on the stand:
Alongside the TGS-60, we showed the Self-Service Audio Guide Rental Kiosk — a scan-pick-and-return station concept we are actively developing. The response exceeded our expectations: museum buyers and attraction operators stopped at the booth, spent time studying the kiosk model, and told us exactly why a self-service rental station would solve a real problem for them. That feedback is now part of our roadmap.
A booth photo tells you what we displayed. The real story is what happened in front of it.
Throughout the three days, our team ran live demos continuously. Two products saw the most hands-on interest: the TT136 and the TGS-50. People did not just look at them — they tried them, turned them over, asked about range, battery, and language support.
What stood out was how many conversations started not with "What does this do?" but with "We have a problem you might solve."
By the end of day one, a clear pattern emerged.
Multilingual communication is the number one request.
Most visitors who stopped by our booth asked about the translation device first. They were not curious about a feature — they were solving a real problem. A guide in Rome, a museum in Madrid, a reception desk in Amsterdam: all of them need to serve visitors who speak many languages, and they are not satisfied with the current options.
One visitor told us he represents a major European museum. Inside the galleries, he explained, the network is weak. Wi-Fi drops. Streaming translation stutters. He needs a device that works offline — and he is not alone.
Across the customer feedback forms we collected, the same themes came up:
We listened. These requests are not just nice-to-have feedback — they are shaping what we build next.
WTM London 2026 was not just about showing products. It was about testing ideas, hearing real needs, and walking away with a clearer picture of where Retekess goes next.
We left London with specific customer voices, unfiltered feedback on what the market actually wants, and confirmation that multilingual, offline, and self-service are not niche requests — they are mainstream demands.
What comes next:
Walking the floor at WTM, we saw familiar faces and new ones alike. Some visitors were already Retekess customers — guides who use our systems on tours in Rome, Barcelona, Berlin, and beyond. Others were meeting the brand for the first time.
What ties them together is a simple expectation: communication should be clear, reliable, and effortless. That is why Retekess has spent 18 years focused on one thing — making wireless audio work when people need it most. From tour guide systems to paging and visitor call systems, from factory floors to museum halls, from church spaces to school auditoriums, our products serve more than 150,000 business customers in 115+ countries.
At the center of everything we build is a promise: Ready. Effortless
We back that up with a 3-year warranty, a 1-business-day response promise, and a global service network that keeps our customers' equipment running.
Whether you run tour groups, manage a museum, operate an attraction, or serve international visitors every day, we would like to hear about your communication challenges.
Visit our website to explore the Wirless Tour Guide System. We offer free demo kits so you can test our systems before you commit. If you were at WTM and we did not get enough time to talk — reach out. We are ready when you are.
Retekess — Professional Wireless Audio & Communication Brand. Ready. Effortless.
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