Shopping Help

Product Support

If your product is not functioning as expected or if you need assistance, we offer free product support options such as real-time phone/chat support with Retekess staff, step-by-step troubleshooting guides, and helpful videos. By addressing product issues, we can extend the lifespan of the product and help solve your problems.

Scope of Application:

Please note that the policy is only for the orders that are purchased from Retekess official website www.retekess.com. If your Retekess products are bought from other platforms, you need to contact the seller directly from your order detail page.

Please check carefully to make sure the complete quantity and there is no damage after you open the package.

FAQ

Q: Do the products I bought meet the local voltage?

A: We will send products that meet the local voltage according to your location.

Q: What support do we provide on how to operate Retekess products?

A: When you are unfamiliar with the product, it is recommended that you download the relevant manual on the website https://www.retekess.com/resources/download, or follow our YouTube channel “Retekess” to find the relevant videos. Also, you can contact our staff directly at support@retekess.com and we will give you guidance in time.