Shopping Help

  • Register Account

    On the official website, you can click Sign In in the upper right corner of the website, and then click Create Your Retekess Account on the page that appears to register an account (after successful registration, we will send an email to inform). If you are a dealer, directly click on Become a Dealer, and submit information after filling in on the new page that opens.

  • Payment Options

    1. Payment methods:PayPal/Credit Card/Debit Card(paypal、payoneer、american express、visa、discover、mastercard)

    2. You can choose your preferred payment method on the payment page. Once the payment process is complete, an order confirmation will be emailed to you.

  • Place an Order

    1. After logging in, select the product, add them to your cart, or buy now

    2. Add your address and save

    3. View shipping

    4. Selection and use of discount codes

    5. Double-check the product information you purchased

    6. Payment methods include: PayPal/Credit Card/Debit Card

    7. Click to place an order

  • Order Successfully

    You will receive an order confirmation email from us when the order is placed with success. When the order is shipped out, we will provide you with the tracking number and carrier name by email so that you could track your order if needed, you could also find the shipping details on the Order Detail Page as well.

  • FAQ

    Q: Why I didn't get the email?

    A: Please check your spam folder first. Contact us if still not.

    Q: How can I get a discount code?

    A: We will continue to launch various preferential products, including coupons, price discounts, etc. You can always follow our webpage , or contact our staff for consultation.

    Q: Do the products I bought meet the local voltage?

    A: We will send products that meet the local voltage according to your location.

    Q: How can I get the tracking number after placing an order?

    A: You will receive an email with the tracking number within one business day of the order being shipped. And the information could be found on your order detail page.