Case Study:Improving Customer Experience on a Food Truck with the Retekess TD174 Restaurant Buzzer System

Hi, my name is Timothy Allison and I’m the owner of the “Nomad Eats” food truck, a mobile restaurant that serves street food to customers in busy urban areas. Business has been good during this period, and there are a lot of people waiting in line, especially during the lunch and dinner peak hours. Customers are usually left waiting at the food truck for their orders, and they often get frustrated because the food truck is too crowded and they have to wait in the same place. And many people blocking the street also affect the passage of passers-by. This frustrates me.

So I have been looking for a solution to process orders efficiently and reduce crowds. Improve customer satisfaction by reducing waiting time and giving customers more freedom during the waiting time.

I analyzed the problems I was facing:
Customers were lining up in front of the food truck, especially during peak hours.

Customers were frustrated by waiting in crowded areas.

Limited space around the food truck made it difficult for customers to move freely.

It was difficult to communicate with customers when their orders were ready.

A solution was needed that would not disrupt the mobile nature of the food truck business.

Later, through a recommendation from a restaurant owner, I decided to try the Retekess TD174 Restaurant Buzzer System. The TD174 is designed to notify customers when their food is ready through a combination of vibration, flashing, and buzzer alerts. I found that this product not only relieved congestion around the food truck, but also improved communication and increased overall customer satisfaction.

Execution:
The food truck was equipped with the following equipment:

10 customer pagers: Each customer received a pager after placing an order, allowing them to walk around or sit in a nearby park while waiting for their food.

A transmitter keypad: The food truck staff used a simple keypad to assign a unique pager number to each order and notify customers when their food was ready.

Customizable stickers: I printed the food truck "Nomad Eats" logo on the pager to promote our store name.

Lanyard hole design: The pager is equipped with a lanyard hole, which allows customers to wear it around their neck for easy access while exploring the area.

Retekess TD174 Key Features:
Three Alert Modes: The Retekess TD174 system’s multiple alert modes help food trucks tailor notifications to customer needs. In quieter areas, customers receive vibration and LED signals; in noisier environments, vibration and buzzer modes are more effective.

Long-range communication: In open areas, the system has a range of up to 1,640 feet (about 500 meters), allowing customers to comfortably stroll through the food truck parking lot without worrying about missing the preparation time of their food. The system also has a range of 492 feet (about 150 meters) indoors, which is perfect for customers who choose to sit at a nearby cafe while waiting.

Easy Pairing and Customization: The system allows food trucks to pair multiple pagers to a single transmitter, and each customer’s pager can be easily reprogrammed as needed, ensuring smooth operation during busy periods.

Convenience and Branding: Replaceable stickers help reinforce the food truck’s branding, and the one-button shutdown function makes it easy for staff to manage pagers when closing for the day.

Results:
Increased customer satisfaction: Customers no longer have to wait in line or in one spot. They can now move around freely or take a seat in a nearby area, making the waiting experience more relaxed and enjoyable. The annoyance of waiting in long lines has been eliminated by providing customers with a way to be notified when their food is ready. Customers appreciate the convenience and flexibility of the paging system.

We are operating more efficiently:
The system helps manage customer flow by reducing the number of people crowding around the food truck, which reduces stress for customers and employees. Customers can move around freely and do not block the entrance to the food truck, so the next batch of customers can be served faster, which increases sales.

Better communication:
Food truck staff can easily alert customers without shouting or having to identify in a crowd. Simple vibration or buzzer notifications are clear and effective. Pagers help bridge the communication gap between staff and customers, ensuring that no one misses an order or feels ignored.

Brand recognition:
Customized stickers with the food truck logo are placed on each pager to help promote brand awareness. Not only do customers carry the pager with them, but others nearby can also see the food truck's brand logo, which increases organic exposure.
Conclusion: Overall, I think the experience of this product is good. It solved my problem. It completely changed the waiting experience for customers. By reducing crowds, enhancing communication, and providing customers with greater flexibility, the dining car improved operational efficiency and customer satisfaction.

Conclusion:
Overall, I feel that the experience of this product is good. It solves my problem. It completely changes the customer waiting experience. By reducing crowding, enhancing communication, and providing customers with more flexibility, the food truck has improved operational efficiency and customer satisfaction.