Real customer case: How Retekess TD167F saved our restaurant on the verge of collapse

——A seafood restaurant owner’s self-narration

I am Jason, the owner of "Sea Breeze Cottage", a small restaurant on the beach that has been in business for ten years. Last summer, I almost closed the store because of a "small problem" - not because of bad food or bad service, but because our queuing system was completely broken.

1. Collapsed Friday night: guests' anger and employees' despair
On a Friday last July, a guest slammed our old pager at the front desk.

"I waited for a whole hour! This thing didn't ring at all!" He pointed at the greasy plastic pager on the table and roared. Later we found out that he just smoked a cigarette on the terrace - but our old system couldn't even cover the terrace 30 meters away.

That night, similar complaints occurred three times. Our waitress Emily asked me with red eyes: "Boss, can you please stop asking customers for pagers? A kid just threw it into the seafood soup as a toy..."

Our old system had three fatal flaws:

The signal was as short-lived as the patience of a seagull - the customer would lose contact when he went to buy a cup of coffee next door

Pagers were more fragile than oyster shells - at least 5 were lost or damaged every month (45 dollars each!)

The charging rack was more chaotic than the beach after a typhoon - it took 20 minutes to sort it out every shift

2. Meet TD167F: From suspicion to love
When searching Google for "anti-fall and anti-silly long-distance pager", I found Retekess TD167F. To be honest, I rolled my eyes when I saw the "800-meter range" - this number sounded like a fisherman bragging about how big the fish he caught was. But seeing the 30-day return policy, I gritted my teeth and ordered a set of 20 pagers.

Surprises on the day of unboxing:

The keyboard and charging base are integrated - finally no need to make room next to the cash register

The pager is as thick as a waterproof lighter - no longer afraid of being smashed by lobster claws

The instruction manual is only one page - too friendly for those of us who are too busy to eat

3. Real-life usage diary: those little things that change the details
Day 1: Testing the limits
I asked intern Mark to take the pager to the dock. When he reached the fishing boat rental place 500 meters away, he called and shouted: "Boss! The pager is still flashing! Do you want me to jump on the fishing boat and continue testing?" (Later, he successfully received a reminder under the lighthouse 800 meters away)

First week: employees' little happiness
Emily fell in love with the quick matching function: "I used to check the paper number strip, but now I can match it by scanning the receipt number. I can accommodate three more tables of guests during peak hours!"

Chef Tom used the service countdown to remind the delivery of dishes: "Set it to 10 minutes, and you will know that it is time to urge the kitchen when the pager vibrates - there will be no more cold garlic shrimps"

First month: subtle changes in customers
An old customer said: "Now I can go to the beach gift shop with peace of mind. Last time, I brought you two new customers - they heard my pager ringing in the gift shop and followed curiously to see"

Moms especially appreciate the cross-border reminder: "When the child runs away with the pager, he will scream and call the police, watching more closely than me!"

4.The usage skills that no one tells you
Metal tabletops are the devil - —After we put the keyboard base on the wooden pallet, the signal was as stable as an old fisherman's boat

The shutdown password 999 is a lifesaver - one-click to turn off all pagers when closing time is faster than chasing seagulls

The countdown function can be very flexible:

Set 5 minutes for the takeaway guy: "Cancel the priority pick-up seat if the time is exceeded"

Set 90 minutes for the guests in the bar area: "Remind them that it's time to give up their seats to dinner guests"

5. The real cost behind the numbers
Initial investment: $382 

Savings in half a year ：

8 fewer pagers were lost (saving $200)

15% reduction in the rate of abandoned orders while waiting (earning an extra $4,200)

40 minutes more for waiters to serve customers every day (priceless)

6. A big truth for colleagues

If you are like me:

Tired of customers giving one-star bad reviews on Yelp because of missed notifications

Don’t want to see employees squatting in the corner looking for signals like treasure hunting

Hope that customers can become living billboards while waiting (holding pagers to visit nearby stores)

Then this system may be suitable for you. It won’t make your seafood fresher, but it can make your operations less frantic.

Now every Friday night, I watch customers strolling leisurely around the night market with small black square boxes, and the pagers occasionally light up with a gentle blue light in the night. At that moment, I suddenly felt that maybe technology can really make opening a restaurant a little closer to my dream when I was young.